Private GP appointment FAQs
For more information on private GP appointments in London, please read our FAQs:
What is a private GP?
A private GP is a healthcare professional who provides medical services on a private basis outside of the National Health Service (NHS) in the UK.
Private GPs offer a range of services, including general consultations, preventive care, health screenings, diagnostics, and referrals to specialists. They typically operate in private clinics or practices and may offer more flexible appointment times and personalised attention compared to NHS services. MyHealthcare Clinic is a private GP clinic.
Is a private GP worth it?
The decision to see a private GP depends on individual preferences and needs. Private GP services can be beneficial in several ways. They often offer shorter waiting times, convenient appointment scheduling, and longer consultations, allowing for more in-depth discussions of health concerns.
Private GPs may also have access to a wider range of tests, treatments, and specialist referrals.
Additionally, individuals who prioritise personalised care and prompt attention may find the extra cost of private GP services worth the benefits they provide.
Can a private GP make an NHS referral?
Yes, a private GP can make NHS referrals if necessary. Private GPs have the ability to refer patients to specialists within the NHS or private consultants, depending on the patient's preference and requirements.
Referrals from a private GP to the NHS are subject to the usual NHS waiting times and processes. It's important to note that private GP services are separate from the NHS, but private GPs can work in collaboration with the NHS to ensure comprehensive care for their patients.
How do I book an appointment at MyHealthcare Clinic?
We recommend using our easy online booking platform to arrange a suitable appointment time. If you are not able to use this platform, you can also call or email us.
Do I need to be a member to visit?
Not at all! While most patients choose to join one of our membership plans, you can still use all our services as a non-member and simply pay our list price (see fees guide).
Can I use any of your clinics?
Absolutely! Patients have access to all our clinics and are free to book into whichever one they wish. While most of our services are available at all clinics, a few specialist services (e.g. ultrasound) may only be available at certain locations. Speak to reception to find out more.
What are your opening times?
We are open Monday – Friday, 8 am – 6 pm, for GP appointments at all of our clinics. We are also open on Saturdays at our Fulham clinic from 10 am – 4 pm. You can book the same day or in advance. This may vary around bank holidays.
Do you provide emergency treatment?
We are able to deal with your urgent medical problems and provide same-day appointments; however, in a medical emergency, please call 999.
Can you refer me to a specialist or consultant?
If your GP feels that you need to be referred to a specialist, we can refer you to a private provider of your choosing. Our team can assist in choosing the best provider for you. We cannot refer you to NHS secondary care, but we can write to your NHS GP and advise they make the referral for you.
What is your cancellation policy?
You can cancel or amend your appointment up to 24 hours before the time it is scheduled for. If you would like to cancel or amend your appointment less than 24 hours in advance, it will be at our discretion to amend the appointment or offer a full or partial refund.
Is the price of a prescription or referral letter included in the consultation fee?
We do not charge extra for referral letters or issuing prescriptions. You will have to pay for the cost of your medication; however, for common medications, this will be equivalent or not much more than the standard NHS Prescription charge you would pay if you are non-exempt.
What do I do if I need to reschedule my appointment?
Please provide us with at least 24 hours notice if you need to change your appointment. You can do this by emailing or calling us.
What happens if I miss my call/video consultation?
If you miss your phone or video consultation, then you will need to book another appointment and an additional fee will be applied.
Will I always be seen by the same GP?
If there is a particular GP you would like to see, you can request this when you book your appointment. However, depending on that GP’s schedule, this may limit the availability of appointment times we can offer you.
All of our GPs are able to deal with your concerns and will have access to your full appointment history regardless of which GP you have seen previously.
Does my normal GP have to know I have been seen by you?
If you are not a member of MyHealthcare Clinic, then we recommend that you give us consent to share the details of your consultation with your regular GP in order for them to provide you with the best care in future; however, it is normally ok for us not to if you would prefer it to be confidential.
In certain circ*mstances, we may need to contact your GP before prescribing you with medication or if there is a situation where you are at risk of harming yourself or others. You will be informed in both of these circ*mstances.
How are you regulated?
MyHealthcare Clinic is a registered healthcare provider with the Care Quality Commission. We and our clinicians are also regulated by the General Medical Council and General Dental Council.
Do you see children and babies?
Yes, we treat people of all ages.
How is my personal data stored?
We use the latest security measures to protect your data. All data is transmitted over encrypted HTTPS. We do not store any patient credit card details. All card processing is carried out via Stripe, a world-leading PCI-compliant specialist payment provider.
When will I pay for my consultation?
We will take payment at the time of booking, whether that is online or over the phone.
PLEASE NOTE: This information is not intended for diagnosis or treatment. It is aimed at presenting a perspective only and is not a substitute for a prescription or clinical assessment. Anyone experiencing a medical condition should contact us directly for a consultation.
