Is Petallush Legit? Here’s What You Need to Know (2024)

• Noelle
• October 10, 2023
• Last Updated: 07/29/2024
• 9 minutes

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Let’s cut to the chase. Is petallush.com (the women’s clothing shop) a legit website? The short answer is no, they are SCAM. In this 100% unbiased and detailed review (I am NOT paid to write this), I will share my purchase and return experience, my thoughts on their clothing, and my observations and research regarding their brand and website. Keep reading for more!

Table of Contents

My First Impression

I am always on the hunt for scams, and it is in my nature to be skeptical UNTIL I’m proven wrong. Here are some notable red flags I’ve come across after digging around their site:

1. Their logo looks low-effort and tacky.
2. Their product names are keyword-stuffed.
3. They have badges at the bottom of their homepage saying this like ‘Secure Payments’, ‘Affordable Price’, ‘Amazing Quality, etc.
4. All of their items with reviews are 5 stars.
5. This is a product description for one of their dresses, “The Dress is one of my favorite dresses to ever come to the shop. It’s so flattering and comfy! The top is smocked, but it is very stretchy.” Sounds like a poorly written ‘review’.
6. The font on some of their pages is very small.
7. Some of their pages have poorly written English. For example, “Here, you’ll find no cookie-cutter inventory…”
8. The Applicable Law section of their Terms & Conditions page says, “…in accordance with the laws of France”. I’ve noticed France and the U.K. are common countries to use with scammy shops.

There are many more red flags that I left out and undoubtedly missed. This is just my initial overview of the shop’s website – keep scrolling for a deeper dive!

Please note that sustainability is complex and can be difficult to determine from the consumer's end. My response here is based on information provided by this shop, context clues, tell-tale signs, etc. Since my blog is not focused on proving sustainability claims, I encourage you to further research.

Where Are They Located?

According to their Privacy policy, they are located in Hong Kong. Their business address is Flat/Rm 1707, 17/F, Yip Sheung Hei Street, San Po Kong, Kowloon.

Where Do They Ship From?

My order shipped to me from a warehouse/distribution center in Florida (United States).

Where Are Their Clothes Made?

All of the items in my order were made in China.

Business/Domain Info

• According to their Privacy policy and my PayPal transaction, they are affiliated with the following legal business names:
  • Leadbon International Co., Limited
  • 厦门跑步者电子商务有限公司 (translates to Xiamen Runner E-Commerce Co., Ltd.)

• The website petallush.com was registered in October 2019.

Policy/Product Info

The below info is accurate as of this post’s publish date. For the most current and updated info, please check their website.

• Returns are allowed within 30 days of delivery. Non-returnable items include gift card orders and Final Sale items.
• They carry standard sizes from XS to 2XL.

Petallush Review & Order Details

I ordered the below items on 9/25/2023 to my address in North Carolina (United States). I paid a total of $176.49to Petallush (service@petallush.com)via PayPal. The charge appears on my credit card statement as “PAYPAL *PETAL7Z26”. – View Order Confirmation

1) Short-Sleeve Round-Neck Elastic-Waist Smocked Maxi Dress

Brand Label: Unknown

Color/Size/Cost: Black / M / $44.00

Country: Made in China

Material: 100% Polyester

Fit: I ordered based on the size guide provided, and it fits a size too big. View my Body Measurements for size reference.

Quality: In my opinion, the quality is bad but wearable. The material is paper thin, and the sewing is crooked in some areas. See my to know my current quality-rating standards.

Value: It is NOT worth the price I paid.

2) Half-Sleeve V-Neck Cotton Embroidered Midi Dress

Brand Label: Unknown

Color/Size/Cost: White / M / $59.00

Country: Made in China

Material: 100% Cotton

Fit: I ordered based on the size guide provided, and it fits one size too big. View my Body Measurements for size reference.

Quality:In my opinion, the quality is decent. The embroidery seems to be sewn well, and it has a thin inner lining preventing it from being see-through and protecting the back of the embroidery. However, the buttons are cheaply made and aren’t sewn on sturdily, and there are a handful of long loose threads on the inside of the dress. See my to know my current quality-rating standards.

Value: I wouldn’t pay full price for this, but I think it could be a fair price if it were on sale.

3) Fall Long-Sleeve Classic-Neck Shacket

Brand Label: Unknown

Color/Size/Cost: Green / M / $30.00

Country: Made in China

Material: 25% Cotton / 75% Polyester

Fit: I ordered based on the size guide provided, and it fits well. Although, mine is several inches shorter than the one in the product image, the material is similar to a long-sleeve blouse/shirt (nothing even close to a jacket), and the pockets are quite small. View my Body Measurements for size reference.

Quality:In my opinion, the quality is okay. The inside has sloppily sewn sections along with excess threads that were not removed. Also, the the metal-looking adjusters at the bottom are made of plastic with a cheap silver coating. See my to know my current quality-rating standards.

Value: I wouldn’t pay full price for this, but it could be a fair price if it were on sale.

4) Lace Halter-Strap Tankini Set

Brand Label: Unknown

Color/Size/Cost: Black / L / $33.50

Country: Made in China

Material: 85% Polyester / 15% Spandex

Fit: I ordered based on the size guide provided, and it is the right size, but not the right fit for my proportions. Unfortunately, this is a set and I can’t pick different sizes for the top and bottom. The top fits like a loose L, and the bottoms fit more like an M. I need the opposite! View my Body Measurements for size reference.

Quality:In my opinion, the quality is mediocre. It is not fully lined – the bottoms are only lined in the front half.See my to know my current quality-rating standards.

Value: If the bottoms were fully covered (like a swim skirt for example), the bottoms not being fully lined would be less of an issue. But since these are mostly exposed, this tankini is NOT worth the price I paid. I expect a fully lined swimsuit for over $30!

Shipment Info

I received four items in one package at my address in North Carolina (United States). The package came from a warehouse/distribution center in the United States. I was provided a tracking number.

Package Shipped From: 1624 Northwest 82nd Avenue, Doral, FL 33126 (United States)

Shipping Timeline:

• I placed my order on Mon, September 25th
• My order shipped on Thurs, September 28th
• I received my package on Friday, October 6th

Total time of 11 days

Their shipping policy states up to 17 days (including processing time) for standard U.S. shipping.

Return & Refund Info

I emailed support (service@petallush.com) to request a full return on October 6th. My request was approved three days later on October 9th, and I was provided with the return address.I mailed the package onOctober 11th via UPS and paid a total of$7.03.

Provided Return Address: 630 New County Rd Suite 3, Secaucus, NJ 07094 (United States)

I received a partial refund of $133 on November 22nd. They refunded 3 out of the 4 items I returned. I asked them about the remaining $33.50 they owed me, and they told me they didn’t receive an item. I filed a claim with PayPal (see next section for details)on November 29th for the remaining refund amount. PayPal closed the case in my favor, and I received the remaining refund amount of $33.50 on December 10th. – View Refund Receipt

Customer Service Experience

Responsiveness

Support was responsive and responded to each of my emails within a day. However, I had to ask for the return address THREE TIMES before they gave it to me.

Return

Upon emailing them about returning my items, they told me to send them a photo of the hygiene sticker on the swimsuit prior to approving my return. After doing so, they provided me with the following return/refund options:

• First Email:
  
  1. “…refund you $50 to your original payment as compensation and you keep the item/s withoutreturning?”
  2. “…how about you keep the item withoutreturn/exchangeand we offer you a $166 gift card?”
• Second Email: “…is it acceptable for us torefundyou half of the exact price you paid for the items, i.e. $83 in total, and then you keep the items withoutreturn/exchange?”
• Third Email: “…how about werefundyou a total of $100, almost 70% of the price you paid, and you keep the item/s, noreturnsor exchanges?”
• Fourth Email: “As to the partialrefund, how about $116? The maximum we can offer.”

I rejected all offers and moved forward with a standard return/refund back to my original payment. They asked that I email them the return tracking number within 7 days of receiving the return address.

A company highlighting how burdensome it would be for you to move forward with a return and being OVERLY persistent about taking a partial refund instead is a HUGE red flag!

Refund/PayPal Claim

I followed up on the status of the refund on 11/22 (I mailed the package on 10/11). I got a partial refund the same day. I asked about the remainder of the refund and was told they didn’t receive an item. At this point, I filed a PayPal claim. I let PayPal know that I returned all four items, was only refunded for three, and that it had been nearly 50 days since the delivery of my return package. Petallush responded to the claim stating that I only returned three items. I let PayPal know that I have no idea what happened on Petallush’s side, but I can confirm that I sent everything. They ended up closing the claim in my favor and I received a full refund.

Is Petallush Legit or a Scam?

‘Sister’ Sites

Read this List of Online Stores that I suspect the owner of Petallush also owns and operates. I put this list together using plagiarism tools like Copyleaks (premium), and by looking for clues like identical landing pages, matching site logos, PayPal merchant names (if there are similarities to my other orders), business addresses, site layouts, etc.

Reverse Image Search

Petallush appears to be the source of their product images.

Website/Company Search

Better Business Bureau Alert: “On September 28, 2023, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims advertised on their website. The company advertises Sales and “unbeatable prices”. As of October 23, 2023, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.” Check out Petallush’s BBB profile for more info.

My Recommendation

Based on my experience, this company is a SCAM and I would avoid shopping here. After waiting over 40 days for a refund and not hearing from them, I followed up with Petallush. They refunded me for 3 out of the 4 items I returned. When I asked about the remaining refund, support kept saying their warehouse hadn’t received the fourth item. I gave them five more days to ‘receive it’, but they didn’t. At that point, I filed a claim, and PayPal sided with me and gave me a refund. It was such a frustrating experience! So, although you may find a few items that are decent, I personally do not think they are worth your money or time.

Are you the owner of this shop? If you would like to provide clarification regarding any statements made, please send me a message. I am happy to make the necessary changes to this post with sufficient evidence.

Comments (via Reddit)

Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!

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